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Last Updated: 5 August 2024
1. INTRODUCTION

At The Love Rave, we value your privacy and are committed to protecting your personal information. This privacy notice explains what data we collect, how we use it, and your rights regarding your personal data.

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2. CONTACT DETAILS

If you have any questions about this privacy policy, you can contact us at:
Email: info@theloverave.co.uk

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3. WHAT INFORMATION WE COLLECT AND WHY

We collect and use personal information for various purposes, including providing services, marketing, and security.

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3.1 To Provide Services and Goods (Including Delivery)

We collect the following information:

  • Names and contact details

  • Date of birth

  • Purchase or account history

  • Payment details (e.g., card or bank information for transactions)

  • Website user information (e.g., user journeys, cookie tracking)

  • Photographs or video recordings

  • Identification documents

Additionally, we may collect:

  • Racial or ethnic origin

  • Sex life information

  • Sexual orientation

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3.2 To Prevent Crime, Prosecute Offenders, or Defend Against Legal Action

We collect the following information:

  • Names and contact details

  • Customer or client account records

  • Video and CCTV recordings (public and private areas)

  • Body-worn video footage (with audio)

  • Financial transaction information

  • Information related to health and safety

Additionally, we may collect:

  • Racial or ethnic origin

  • Sex life information

  • Sexual orientation

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3.3 For Service Updates or Marketing Purposes

We collect the following information:

  • Names and contact details

  • Marketing preferences

  • Location data

  • Recorded images (photos or videos)

  • Records of consent (where appropriate)

Additionally, we may collect:

  • Racial or ethnic origin

  • Sex life information

  • Sexual orientation

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4. LAWFUL BASES AND PROCESSING 

We process personal information under the following lawful bases:

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4.1 To Provide Services and Goods

  • Consent

  • Legal obligation

  • Legitimate interest: As a dating event, we want to understand the demographics of attendees to tailor events accordingly.

  • Vital interests

  • Public task

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4.2 To Prevent Crime, Prosecute Offenders, or Defend Against Legal Action

  • Consent

  • Legal obligation

  • Vital interests

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4.3 For Service Updates or Marketing Purposes

  • Consent

  • Contract

  • Legal obligation

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5. WHERE WE GET PERSONAL INFORMATION FORM

  • Directly from individuals

  • CCTV footage or recorded images

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6. HOW LONG WE KEEP YOUR INFORMATION

We retain your information for two years unless otherwise required for legal or safeguarding purposes.

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7. WHO WE SHARE YOUR INFORMATION WITH

7.1 Data Processors

We share personal information with Mailchimp, which manages our marketing emails.

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7.2 Other Third Parties

We may share information with:

  • Organisations for safeguarding reasons

  • Professional or legal advisors

  • Financial or fraud investigation authorities

  • Relevant regulatory authorities

  • Emergency services (where necessary)

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8. YOUR DATA PROTECTION RIGHTS

Under data protection laws, you have the following rights:

  • Right of access – Request copies of your personal data.

  • Right to rectification – Ask us to correct inaccurate or incomplete data.

  • Right to erasure – Request deletion of your data in certain cases.

  • Right to restrict processing – Ask us to limit data use in certain circumstances.

  • Right to object to processing – Object to how we use your data in some cases.

  • Right to data portability – Request your data be transferred to another organisation or yourself.

  • Right to withdraw consent – When consent is the lawful basis, you can withdraw it at any time.

Requests are free of charge and will be processed within one calendar month. To exercise your rights, contact us using the details at the top of this policy.

 

9. HOW TO COMPLAIN

If you have concerns about how we handle your data, you can contact us at info@theloverave.co.uk.

If you are not satisfied with our response, you can escalate your complaint to the Information Commissioner’s Office (ICO):

📍 Address:
Information Commissioner’s Office
Wycliffe House
Water Lane
Wilmslow
Cheshire
SK9 5AF

Helpline: 0303 123 1113
Website: https://www.ico.org.uk/make-a-complaint

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